Intellectual Technology, Inc. designs and installs its systems with the customer in mind. During installation, operator’s manuals and hands on training are provided to the state agency’s operators. On going support can be accessed by calling a toll free support number. ITI also has local technicians available to perform preventive maintenance and address any support issues in a timely manner.

ITI is incorporating smart devices as part of the total support plan. Smart devices remotely communicate all activity during daily operation and are capable of immediately informing support personnel of errors or malfunctions. This speeds up the support response to an incident reducing down time.